Messaging & Operations
Cert Management, Token Management
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Challenge
Electronic authentication through digital certificates is no longer just a technical necessity—it is the cornerstone of trust in today’s digital economy. Governments, financial institutions, and securities firms rely on these certificates to validate identities and safeguard sensitive transactions, ensuring every digital interaction is secure and verifiable.
Renew e-Cert manually for all staff yearly
Renewing these digital certificates annually across an entire workforce demands more than just process — it requires a solution built for real-world agility. Relying on manual renewals and onsite installations creates bottlenecks, especially for teams working remotely or frequently engaging with clients. Forward-thinking organizations must adopt streamlined, secure workflows that eliminate downtime and empower employees to stay productive without disruption.
Without a digital e-Certs repository
The reliance on physical storage, such as safety deposit boxes, while systematic, falls short in delivering the operational efficiency that modern IT teams need. A centralized, digital repository for e-Certs isn’t just a backup — it’s a strategic asset that accelerates access, reduces risk, and ensures IT operators can swiftly locate and deploy certificates exactly when and where they’re needed.
Solution
At Top Level, we’ve engineered a centralized, intelligent solution for managing Cryptographic Message Syntax (CMS) encryption certificates and tokens. This integrated environment connects all systems into a centralized hub, dramatically simplifying e-Cert renewal and token unblocking while removing the geographic and time constraints that once slowed down operations. Our technical team delivers a one-stop solution that not only enforces password integrity and certificate/token governance but also empowers remote support — without compromising control or security.
Remotely Import Certificate
Our platform removes traditional barriers by supporting secure, remote import and renewal of e-Certs — empowering users to complete the process independently, whenever and wherever it suits them. Instant service requests can be processed immediately or held in the system for up to a week, giving both IT administrators and e-Cert owners the flexibility to act on their own schedules. Through transparent and automatic client module distribution, operators maintain full visibility into the import process, with real-time status updates and activity records. Every imported P12 file is encrypted and stored in an isolated database, ensuring business continuity with end-to-end protection and a defense-in-depth approach.
Remotely Unblock Token and Smartcard
Our platform enables the secure unblocking of Enigmator tokens and smartcards through a robust challenge-response mechanism. Users can instantly reset passwords and unblock their tokens using authenticated, time-sensitive codes — preserving uninterrupted access and operational agility. Each token’s administrative password is securely encrypted within the system and never exposed to human access. The intuitive interface supports immediate or deferred service requests while automatically logging every unblocking action—reinforcing traceability, user accountability, and security in parallel.
Centralized Secure Key File Repository
At the core of our solution is a secure, centralized key file repository fortified with AES-256 encryption and designed to meet enterprise-grade data protection standards. As new e-Certs are imported into users’ tokens, they are seamlessly recorded into the repository — eliminating manual steps and reducing risk. The system captures the full lifecycle of each key owner, including P12 passwords and certificate expiry dates, and automatically notifies IT operators before expiration to ensure proactive action. Sensitive data — including key files and PINs — is stored in separate, isolated databases and accessible only to authorized administrators. Every import and access action is fully tracked, providing complete auditability and operational assurance through a unified, user-friendly platform.
Email Compliance Management
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Challenge
In today’s highly regulated landscape, compliance policies are not just safeguards—they are strategic imperatives. For financial institutions, particularly investment banks and securities firms, maintaining trust and integrity hinges on more than operational excellence. It demands the rigorous enforcement of information barriers to protect insider data and uphold market fairness. At Top Level, we recognize that preventing improper trading isn’t merely a regulatory checkbox — it’s foundational to institutional credibility and long-term resilience. Our solutions are built to reinforce these compliance frameworks, helping firms stay ahead of risk while preserving the confidence of their clients and stakeholders.
Conflicts of interest
The primary objective of deploying information barriers is to create clear and enforceable divisions between internal teams that may have inherent conflicts of interest — such as the research department and the brokerage division. This separation is critical to preventing the misuse of sensitive, non-public information. By controlling email exchanges and communication flow, institutions can ensure that confidential insights are not inappropriately accessed or acted upon before they are disclosed to the public. At Top Level, we design systems that make these safeguards seamless and resilient — empowering firms to uphold regulatory integrity while protecting their internal operations from reputational and legal risk.
Prevent data leakage
Preventing data leakage is mission-critical for financial institutions — not only to safeguard sensitive customer information, but to uphold the trust that underpins every client relationship. It's no longer just about defending against man-in-the-middle attacks; the greater challenge lies in controlling both intentional and accidental email exposure. Institutions must ensure that confidential data isn’t mistakenly forwarded or maliciously redirected into the wrong hands. At Top Level, we address this challenge head-on by embedding advanced controls that monitor, restrict, and audit outbound communications — ensuring data remains secure, compliant, and only where it’s meant to be.
Solution
Implementing an email compliance system empowers corporations to centralize and standardize email management in alignment with their unique operational needs and regulatory obligations. Rather than relying on fragmented tools or reactive policies, organizations gain a unified framework to enforce communication rules, maintain audit readiness, and adapt quickly to evolving compliance demands. At Top Level, we design these systems not just for control — but for clarity, agility, and long-term resilience in an increasingly regulated digital environment.
Internal Flow Control
Effective email management is no longer optional — it's a strategic advantage. Our email compliance framework gives corporations granular control over communication flows — without disrupting day-to-day operations. Organizations can predefine rules to manage potential conflicts of interest, ensuring communication stays within policy boundaries. Illegitimate or policy-violating emails are automatically identified and blocked, with alerts sent to the appropriate managers for review and resolution. Temporary staff can be permitted to communicate internally, while any attempt to send external emails is automatically intercepted and routed to their managers for oversight. Managers also gain powerful tools to govern team communications, including blind-copying emails to general mailboxes for centralized filing and configuring round-robin email routing for customer service teams to ensure balanced workloads. At Top Level, we believe compliance should work quietly in the background — smart, seamless, and always in control.
Prevent Data Leakage
Proactive monitoring is key to maintaining communication integrity across the organization. Preventing data leakage requires more than reactive safeguards — it demands intelligent, proactive controls. Our system continuously scans outbound emails for sensitive or unauthorized content, flagging potential violations before they escalate into risks. Emails containing flagged keywords are blocked and routed to the appropriate managers for review and resolution. To further secure confidential communications, outbound emails remain within the institution’s server, requiring recipients to authenticate before access is granted. Emails from high-risk individuals or external parties can also be automatically forwarded to designated management, ensuring sensitive exchanges are closely monitored in real time. This layered approach significantly reduces the risk of data loss while reinforcing trust, accountability, and a strong compliance posture.
System Log and Statistic Reports
Meeting compliance standards efficiently requires complete visibility and control. Our platform is designed with flexibility at its core, enabling multiple modules to be configured in alignment with your organization’s specific compliance policies. Whether monitoring by department, team, or individual staff member, our technical team can define precise rules to ensure compliance managers are focused on the right areas. The system captures detailed process and system logs, allowing administrators to trace every email’s journey for precise mail tracking and rapid troubleshooting. All records are systematically stored, creating a full audit trail that simplifies compliance reviews and enhances regulatory transparency. Regular analysis reports also offer actionable insights into transmission patterns, helping optimize system performance while reinforcing a culture of control, clarity, and accountability.
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Challenge
In response to the growing shift toward remote work, the organization is preparing to transition its current platform to the cloud — a move that demands not only technical readiness but a seamless user experience throughout. A critical part of this transformation involves identifying a robust application to replace traditional methods of internal information sharing, such as attachments and articles. The right solution must enable secure, efficient content distribution while minimizing disruption for end users. At Top Level, we understand the importance of continuity during change. Our goal is to ensure this migration is steady, streamlined, and fully aligned with the evolving needs of a modern, distributed workforce.
Solution
Internal Information Board
To support seamless internal communication in the cloud era, we provide a tailor-made, web-based platform designed for cross-platform compatibility — ensuring uninterrupted information continuity whether your team operates on-premises or in the cloud. Teams can easily share information through articles and attachments in a secure, centralized environment. Built-in commenting functions facilitate real-time discussion and collaboration, keeping conversations organized and contextually relevant. With subscription and notification features, users are instantly alerted to updates, ensuring that critical information is never overlooked. This intuitive experience not only boosts productivity but also strengthens knowledge sharing across a distributed workforce.
Articles Management
All articles are securely stored in the system database, enabling users to efficiently search and retrieve specific content — even as information volume grows. Designed for easy information board management, the platform supports enterprise needs by integrating with Active Directory (AD) users and groups for secure access. Articles and announcements can be published by post title, streamlining communication in dynamic or rotational environments. Every action — such as role changes, content edits, and user access — is automatically tracked and logged. These detailed audit trails simplify compliance reviews, strengthen governance, and support annual audits with confidence.
Individual Access Right
System owners have full control over access rights, enabling precise publishing and reading permissions based on roles. This ensures secure, role-based visibility across the organization. The platform also includes push notifications, empowering authorized users to broadcast critical updates to all readers, regardless of their subscription status — ensuring clarity, compliance, and alignment. The consistent and reliable user experience further supports daily operations, making the transition to cloud-based communication both practical and scalable.